FAQs
What types of products does Duo Creation offer?
Duo Creation specializes in a curated selection of stylish and comfortable loungewear suitable for all seasons, including spring, fall, winter, and summer. Our offerings include unique accessories that complement our loungewear, ensuring a blend of fashion and functionality.
How do I care for my DTF Clothing wear and accessories?
To maintain the quality of your loungewear and accessories, it is recommended to follow the care instructions provided on the product labels. Generally, machine washing in cold water and air drying will help preserve the fabric's softness and color integrity.
What is the return policy for Duo Creation products?
Duo Creation has a 30-day return policy. Items must be in their original condition, unworn or unused, with tags attached, and in their original packaging to be eligible for a return. To initiate a return, please contact us via email.
Are there any exceptions to the return policy?
Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, sale items and gift cards are non-returnable. If you have questions about a specific item, please reach out to us for clarification.
How can I exchange an item?
The most efficient way to exchange an item is to return the original product and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired product promptly.
What should I do if my item arrives damaged or incorrect?
If your order arrives damaged or if you receive the wrong item, please inspect the package immediately and contact us. We will evaluate the issue and work to resolve it promptly.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Do you ship internationally?
Yes, Duo Creation offers international shipping. Please check our shipping policy for details regarding shipping rates and delivery times to your location.
How can I contact Duo Creation for further inquiries?
You can reach us via email at Sheiladukes@bellsouth.net or by phone at (901) 569-0356. Our physical address is 582 Harahan Road, Memphis TN 38109, United States.